Manufacturers

Suppliers

No supplier

Tags

EXCHANGE AND RETURNS

As the client does not have the possibility to see the product, and in compliance with the Directive 97/7/EC of the European Parliament and the Council on May 20, 1997, he/she may return the purchased item within 15 days from the date of reception, without prejudice of the customers’ rights under the laws in force, particularly in what respects of reception of damaged goods or goods that do not match the description.
The only expenses paid by the customer resulting from the exercise of his/her right to return the purchased goods will be the only direct expenses of returning these goods.


As a customer, you should always send an email to loja@macielferreira.com to communicate that you will proceed to the return of a product(s) indicating the number of your order or invoice and which products you will be returning.
You should also specify whether you want to replace the product(s) or be refunded the paid amount and wait a contact from Maciel & Ferreira, Lda., prior to the return.

                                                                                                          
The return of the product(s) shall comply with the following conditions:
• Ensure the product is in good condition (in terms of sales), with the original packing intact, without having been tried and accompanied by the respective invoice.  If the packaging is damaged and the goods present any evident marks of use, Maciel & Ferreira, Lda. will not accept the exchange or return of any amount.
• Send us the goods properly packaged, and in the alleged conditions to:


Maciel & Ferreira, Lda.
Returned Goods
Avenida da Boavista, nº 965
4100-128 Oporto
PORTUGAL

Observations:

 

If you choose to replace the product, please note that:


• Shipping charges to our address are paid by the customer, except for customers affected by shipping or product deterioration. In these cases, shipping charges will be paid by Maciel & Ferreira, Lda.
• The replacement will only be made after checking the product’s compliance with the above conditions.


If you choose the money return, please note that:


• Shipping charges to our address are paid by the customer, except for customers affected by shipping or product deterioration.  In these cases, shipping charges will be paid by Maciel & Ferreira, Lda.
• Refunds will be made for the total amount of the order (product plus shipping), unless the motive leading to the return is not from our service’s responsibility. In this case, the shipping charges will be deducted.
• The money return will only be made after checking the product’s compliance with the conditions mentioned above.


If the shipping container is damaged you should check its contents at the time of delivery and immediately present a complaint to the carrier and then, contact us to our email address reporting the situation.
The same applies when items are damaged, even if the packages are in a good condition.